Welcome to Pageclamp (accessible at www.pageclamp.com). These Terms of Service (“Terms”) govern your access to and use of our website, services, and the purchase of our physical reading accessories, including book stands, bookmarks, page holders, and book storage racks.
By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
- Corporate & Merchant Information
Brand Name: Pageclamp
Website: www.pageclamp.com
Registered Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Contact Email: books@pageclamp.com
Contact Telephone: +65 64882541
- General Conditions & Legal Scope
These Terms are executed in accordance with the laws of Singapore and applicable consumer protection laws in European destination territories, including the European Union Consumer Rights Directive.
By placing an order on our platform, you confirm that you possess the legal capacity to enter into binding contracts. All descriptions, details, and prices displayed on our website are accurate at the time of publication. We reserve the right to modify website details, pricing, and availability without prior notice.
- Order Processing & Fulfilment
Fulfillment Location: All orders are processed and dispatched directly from our dedicated facility in Singapore.
Order Handling Time: Orders are processed and dispatched within 1 to 3 working days from order confirmation, excluding local public holidays.
Shipping Partners: We partner with premier international logistics providers, including DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable delivery to European destinations.
Transit Time: The estimated shipping time for delivery to European destinations is 5 to 9 working days following dispatch.
Automated Tracking Notifications: Upon dispatch, an automated dispatch notification containing a tracking number will be sent to the email address provided at checkout. Further tracking status updates will be sent automatically as your package reaches key transit checkpoints, arrives at local distribution centers, and out for final delivery.
- Transfer of Risk & Ownership (EU Consumer Protection Compliance)
In strict compliance with European Consumer Protection legislation (EU Directive 2011/83/EU):
Risk of Loss or Damage: The risk of loss, destruction, or damage to ordered items transfers to the customer only when the customer (or a nominated third party other than the carrier) acquires physical possession of the goods. Risk does not transfer to the consumer upon handover to the courier.
Extended Delivery Support: In the event that a shipment exceeds the standard estimated delivery timeframe, our customer support team will initiate a formal investigation with the respective logistics carrier. Following the carrier verification, if an item is confirmed delayed or lost, Pageclamp will issue either a full refund or a replacement shipment.
- European Union 14-Day Right of Withdrawal & Returns Policy
If you are a consumer residing within the European Union or European Economic Area, you are entitled to statutory withdrawal rights under the following conditions:
14-Day Statutory Withdrawal Right: You have the right to withdraw from your purchase contract within 14 days from the day on which you, or a designated third party (other than the carrier), receive physical possession of the goods, without giving any reason.
Exercising the Right of Withdrawal: To exercise your right of withdrawal, you must notify customer support by submitting an explicit statement via email to books@pageclamp.com prior to the expiry of the 14-day period.
5.1 Damaged, Defective, or Incorrect Items
Simplified Resolution Process: If you receive an item that is defective, faulty, or damaged upon arrival, you do not need to return the physical item.
Photo Evidence Procedure: Please send an email to books@pageclamp.com within the eligible timeframe containing your order number, a clear description of the issue, and photographic evidence displaying the damaged or defective product.
Refund or Replacement: Upon verification of the submitted photos, our customer service team will promptly process either a full refund to your original payment method or dispatch a replacement item at no additional cost.
- Pricing & Payment Security
Currency & Pricing: All product prices listed on www.pageclamp.com are specified in clear retail values. Applicable taxes and delivery fees are displayed during the checkout process before payment confirmation.
Payment Processing: Payment is collected at the time of order placement. We utilize standard SSL/TLS encryption protocols to protect sensitive customer data during online transmission. While robust technical and organizational measures are maintained to safeguard data interactions, web transmissions cannot be claimed as entirely absolute against all external security breaches.
- Intellectual Property Rights
All original photographic materials, written copy, product listings, graphical assets, brand elements, and website layouts present on www.pageclamp.com are the exclusive property of Pageclamp and protected under Singaporean, European, and international copyright and intellectual property laws. No portion of this site or its content may be reproduced, distributed, copied, or exploited for commercial purposes without explicit prior written consent from Pageclamp.
- Limitation of Liability
Nothing in these Terms shall limit or exclude Pageclamp’s liability for death or personal injury resulting from negligence, fraud, or any statutory liability that cannot be limited or excluded under applicable Singapore or European law. Subject to statutory consumer protections, Pageclamp shall not be liable for any indirect, incidental, or consequential losses arising out of or in connection with the supply of goods.
- Governing Law & Dispute Resolution
Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of Singapore.
European Consumer Dispute Resolution: European consumers retain the statutory protections afforded by mandatory provisions of the law of their country of residence. In the event of a disagreement, consumers are encouraged to contact books@pageclamp.com to resolve the matter directly and amicably.