At Pageclamp, accessible via www.pageclamp.com, we aim to provide high-quality reading accessories, including book stands, bookmarks, page holders, and book storage racks. This Returns and Refund Policy outlines your rights and our procedures regarding order fulfillment, cancellations, returns, and refunds for customers residing within the European Region (including the European Union and the United Kingdom).
- Company & Contact Details
Brand Name: Pageclamp
Website: www.pageclamp.com
Company Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Telephone: +65 64882541
Customer Support Email: books@pageclamp.com
- Processing & Delivery
Order Processing Time: All orders are dispatched from our facility in Singapore within 1 to 3 working days after order confirmation.
Shipping Partners & Transit Time: We partner with standard priority international courier services (such as DHL Express, FedEx Priority, and UPS Worldwide). The estimated delivery time for shipments to Europe is 5 to 9 working days following dispatch.
Shipment Notifications: Automated tracking updates are emailed to the address provided during checkout at critical milestones, including dispatch confirmation, arrival at sorting facilities, and local delivery.
Delivery Inquiries & Delayed Shipments: If your package exceeds the standard transit timeframe, please contact us at books@pageclamp.com. We will initiate a formal investigation with the respective carrier. Based on the findings of the carrier investigation, Pageclamp will arrange either a replacement shipment or a full refund.
- Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with European Consumer Protection legislation:
14-Day Right of Withdrawal: Customers located in Europe have the right to cancel and return their order within 14 days from the day on which the physical goods are delivered, without stating any reason.
Condition of Returned Items: Items must be returned in their original condition and packaging, along with all accessories included in the original package.
Return Shipping Address: All authorized returns must be sent directly to our registered operating address:
Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Phone: +65 64882541
Return Costs: Unless the product is proven to be defective or damaged upon arrival, the customer is responsible for the direct cost of returning the goods to our facility in Singapore.
- Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during transit, or incorrect, you are entitled to a remedy.
Resolution Process: Please email our support team at books@pageclamp.com within 14 days of receipt with clear photo or video documentation of the issue along with your order number.
No Return Required: For verified claims of damaged or defective items, a physical return of the item is not required. Upon confirmation, Pageclamp will issue a full refund or send a replacement free of charge.
- Refund Method & Processing Time
Accepted Payment Methods: Payments processed on our website include major credit and debit cards (Visa, Mastercard, American Express) as well as digital wallets (Apple Pay, Google Pay).
Refund Method: Approved refunds will be issued directly back to the original payment method used during the original transaction.
Refund Timeline: Once a refund is authorized or a returned parcel is inspected at our facility, the refund will be processed within 5 to 10 working days. Please note that processing times may vary depending on your financial institution or card issuer.
- How to Initiate a Return
To request a return or report an issue with your order, please contact our customer service team:
Email: books@pageclamp.com
Telephone: +65 64882541
Please quote your order reference number in all correspondence to enable prompt assistance.