This Shipping Policy outlines the terms and conditions governing the dispatch, transit, and delivery of products ordered through www.pageclamp.com (“Website”), operated by Pageclamp (“we”, “us”, or “our”).
By placing an order on our Website, you agree to the shipping terms detailed below.
- Fulfillment Location & Dispatch Timeframes
All physical goods are inspected, packed, and dispatched directly from our central facility in Singapore:
Fulfillment Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Order Processing Time: 1 to 3 working days (Monday to Friday, excluding Singapore public holidays).
Orders are prepared and dispatched in the sequence they are received. You will receive a dispatch confirmation once your package leaves our facility.
- Shipping Destinations, Carriers & Transit Times
We currently serve customers located within Europe. To support reliable cross-border delivery, we partner with premier international express logistics networks, including DHL Priority, FedEx Priority, and UPS Priority.
Target Destination: European Union and associated European territories.
Estimated Transit Time: 5 to 9 working days from the date of dispatch.
Please note: Estimated delivery timeframes are based on standard carrier operations and do not include potential clearance procedures or regional transit interruptions beyond carrier control.
- Order Tracking & Automated Notifications
To keep you informed throughout the delivery process, our system automatically transmits tracking updates to the email address provided during checkout.
Automated notifications are sent at key operational milestones, including:
Initial dispatch from our Singapore facility.
Arrival at key carrier transit hubs.
Out for final local delivery to your specified shipping address.
Each notification includes a dedicated tracking reference number and a direct link to the carrier’s portal for real-time monitoring.
- Import Duties, Taxes & Customs (DDP Fulfillment)
For customer convenience and compliance with European e-commerce regulations, orders destined for European addresses are processed on a Delivered Duty Paid (DDP) basis where applicable.
Applicable Taxes & Duties: Any import Value Added Tax (VAT) or applicable import clearance charges assessed at the port of entry are managed as part of the total checkout order summary.
Customer Responsibility: Buyers are not required to settle unexpected customs fees or handling duties upon arrival at local delivery points.
- Delivery Exceptions & Extended Transit Investigations
If your shipment has not arrived within the standard estimated timeframe (5 to 9 working days following the 1 to 3 working days processing window), please contact our customer support team at books@pageclamp.com.
In the event of extended transit delays or unconfirmed package movement:
Carrier Investigation: We will immediately initiate an official trace inquiry with the respective logistics carrier (DHL, FedEx, or UPS).
Resolution: Upon formal investigation outcome from the carrier, if the package is verified as lost or permanently delayed, we will coordinate a replacement dispatch or a full order refund to your original payment method.
- Delivery Address Accuracy & Receivership
Customers are responsible for ensuring that all shipping details provided during checkout—including recipient name, street address, postal code, and contact phone number—are accurate and complete.
Undeliverable Packages: If a shipment cannot be delivered due to incorrect address information provided by the buyer or a failure to collect the package following carrier notices, any additional carrier re-routing costs or return fees may be deducted from any applicable settlement.
Proof of Delivery: Delivery is deemed complete when the logistics provider records a successful delivery confirmation or signature at the designated shipping address.
- Contact Information
For any inquiries regarding your shipment status, transit queries, or delivery support, please reach out to our team:
Company Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Customer Support Email: books@pageclamp.com
Telephone Support: +65 64882541