- Introduction and Data Controller
This Privacy Policy outlines how personal data is collected, processed, and protected when you visit, browse, or place an order on www.pageclamp.com (the “Website”).
The data controller responsible for your personal information is:
Brand Name: Pageclamp
Company Address: 48 MacTaggart Rd, #09-02, Singapore 368088
Contact Email: books@pageclamp.com
Telephone: +65 64882541
Pageclamp is committed to respecting customer privacy in compliance with applicable data protection legislation, including the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) applicable across the European Union and the United Kingdom.
- Personal Data We Collect
We collect personal information necessary to execute retail customer transactions, manage deliveries, and fulfill regulatory compliance requirements. The categories of personal data collected include:
Customer Identity Details: Full name.
Delivery and Contact Details: Shipping address, billing address, email address, and telephone number.
Order History: Details of physical products purchased (e.g., book stands, bookmarks, page holders, and book storage racks) and communication logs regarding order processing.
Technical Usage Data: IP address, browser type, device information, and standard website interaction data captured via essential cookies to enable shopping cart functionality.
- Purpose and Legal Basis for Data Processing
We process your personal data under the following legal bases:
Contractual Performance: Processing is required to prepare, fulfill, and deliver customer merchandise orders and to address order-related enquiries.
Legal Obligation: Retention of statutory accounting records and financial transaction logs as mandated by Singapore commercial regulations and international consumer trade directives.
Legitimate Interests: Operations management, protection against commercial fraud, and ensuring network stability and operational continuity.
- Payment Processing with Stripe
Payment transactions on www.pageclamp.com are handled via Stripe, our third-party payment processing provider.
When an order is placed, your payment credentials (such as card numbers or digital wallet details) are processed directly by Stripe on secure servers.
Pageclamp does not store, access, or hold full payment card numbers on its internal infrastructure.
Stripe processes personal information in accordance with applicable global security standards and its own privacy disclosures. Data transmitted to Stripe includes order total, billing name, address, and verification details required for risk prevention and order clearance.
- Data Storage and Retention Periods
Personal data is retained only for the duration necessary to satisfy operational fulfillment, warranty support, statutory accounting, and legal requirements under applicable European and Singapore laws:
Order and Transaction Records: Retained for 7 years following completion of the transaction to comply with statutory tax, accounting, and commercial recordkeeping obligations under Singapore revenue laws and applicable European tax regulations.
Customer Service Communications: Retained for 2 years from the date of the last contact to resolve follow-up inquiries or post-delivery assistance.
Technical and Cookie Logs: Retained for up to 12 months before automated removal or pseudonymisation.
Upon the expiration of applicable retention periods, personal records are securely deleted or irreversibly anonymised.
- Cross-Border Data Transfers
Pageclamp operates from Singapore and serves international customers in Europe. When customer data is transferred outside the European Economic Area (EEA) or Singapore, appropriate legal transfer mechanisms are maintained—including Standard Contractual Clauses (SCCs) and robust technical protection measures—to ensure an equivalent level of privacy protection.
- Data Subject Rights
Under European and Singapore privacy laws, customers possess specific rights regarding their personal data:
Right of Access: You may request details of personal information held about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal records.
Right to Erasure: You may request deletion of your personal data where retention is no longer necessary for contractual or legal compliance.
Right to Restriction and Objection: You may request restrictions on specific processing activities under recognized statutory conditions.
Data Portability: You may request a structured copy of personal data provided to us.
To exercise any of these rights, please email our team at books@pageclamp.com. Verification of identity may be requested prior to executing requests.
- Technical and Organisational Security
We employ technical, administrative, and physical security procedures designed to safeguard customer information against unauthorized access, loss, alteration, or disclosure. However, no data transmission across the internet can be guaranteed as entirely immune from all security vulnerabilities. We regularly evaluate and update our technical measures to maintain operational safeguards.
- Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy periodically to reflect changes in regulatory standards or operational practices. Updated versions will be published on this page with a revised effective date.